• excellent tools

Technology

A culture of responsiveness

In a market where technology is changing faster every day, EURO CRM Solutions rises to the challenge of increasing adaptability and constant innovation through close collaboration with operating teams, from design all the way to production.To help in this mission, all EURO CRM production sites are connected with VPN and have operational direction based on distance monitoring, a system that makes it possible to:

In addition, EURO CRM Solutions specialists have developed a comprehensive set of skills that will help you manage and optimise your CRM challenges with the aim of ensuring the future of your projects:

This demanding, responsive management of our computer technology infrastructure helped us reach an IT equipment availability of 99.9% in 2008.

Advantages and characteristics of our platforms A comprehensive telephone platform

A range of integrated products for contact centre solutions Roll-out and maintenance of facilities (light client solutions) Comprehensive management of media (telephone, e-mail, text messages, fax and internet) An evolving C.A.T. tool program package

Open architecture

Can be integrated with most PABX Can be integrated with most additional IT applications

Strong partners in technology:

Net Centrex for CTI middle ware PCBX or mixed PCBX/PABX architecture A call-flow generator including IVR and ACD A stepped-up ACD (priority management, call blending, etc.)

Long-term collaboration

Product expertise available on-site

Current telephone architecture:

ACD Hermes Pro by VOCALCOM including D1200 type DIALOGIIQUES cards for managing T2 telephone lines: operator and PABX. The two ACD Hermes used can manage 150 lines simultaneously of incoming and outgoing calls.

Vocalcom application servers