EURO CRM Consulting:

1st level of optimisation

EURO CRM Consulting is a centre of experts who work synergistically together, combining their skills and experiences in the fields of HR, production, quality, technical solutions and marketing in order to give you a tailor-made offer for every situation. Building on more than 15 years of experience with leading companies in their respective fields, this team of experts has unmatched skills that will help you:

• Drive your commercial policies and boost your sales procedures
• Determine a perfectly adapted, complete strategy
• Develop and implement targeted, appropriate actions
• Increase your profits and market share
• Create new opportunities for growth

We effectively reach these goals through the rigorously structured implementation of a problem analysis methodology for every customer or prospect.

In a market like CRM that is constantly changing, being able to evaluate and understand how added value is created at every level of your business is essential. EURO CRM CONSULTING works every day towards developing a complete, modifiable range of services and tools that will meet the operating challenges facing your customer relationship management:

• A constant, qualitative readjustment to the constant changes in customer procedure information (identification, improving visibility, satisfaction, fidelity rates).
• An innovative HR policy that makes training, quality and the fulfilment of every one of its employees its top priority.
• A production policy that focuses on working out scripts and analysing language
• An international presence with onshore, offshore and near-shore locations.
• A rigorous but adaptable process of economic modelling of the contact centre’s services.
• A permanent strategy of cost reduction through new technologies and also by implementing innovative methods in internal organisation, training and planning.
• Systematically applying and constantly updating new technologies from the web and in particular integrating the parameters of web 2.0 beyond the multi-channel approach (telephone, web, IVR, text messages).