Our business

Founded in 2000 by Pia and Jean-Louis Casanova, EURO CRM has never ceased to grow and has become a leader in customer relations management. EURO CRM is an independent company. The founders hold 100% of the shares.

Our expertise: Customer relations management

  • Multichannel (SMS, telephone, chat, Internet moderation etc.)
  • Business Line (winning, nurturing, loyalty-building etc.)
  • Sectoral (e-commerce, motor industry, luxury industry etc.)

The group’s CRM solutions (strategy, media, data) are provided by some 2,000 workstations in 7 Web Call Centers, in France and overseas (Mauritius and the Caribbean).

Key figures

2000 workstations
7 sites
75 % of the workforce has permanent contracts
Less than 7.5% staff turnover
70% of our business is in mainland France and 30% in overseas departments or abroad
Over 13 million incoming calls
Over 6 million outgoing calls
95% client loyalty


Foundation of EURO CRM.

Launch of the site in Troyes, Aube.

Launch of the international site in Moka, Mauritius.

Launch of the 3rd contact center in Chauny, Aisne.

Acquisition of a 4th contact center for customer services in Guadeloupe. Launch of a 5th web call center in Alençon, Orne.

Adoption of EURO CRM Impact, the group’s sustainable development strategic plan. Signature of diversity charter in March.

Awarded the ALRS label (Association for the promotion of corporate social responsibility).
Obtained ORIAS accreditation (Register of insurance intermediaries).

EURO CRM decides to seek NF certification for its Customer Care Center.
Became a member of PACITEL.
Launch of the 6th contact center in Ebene, Mauritius.
Launch of the 7th contact center in Lisieux, Normandy.