Our business

Founded in 2000 by Pia and Jean-Louis Casanova, EURO CRM has never ceased to grow and has become a leader in customer relations management. EURO CRM is an independent company. The founders hold 100% of the shares.

Our expertise: Customer relations management

  • Multichannel (SMS, telephone, chat, Internet moderation etc.)
  • Business Line (winning, nurturing, loyalty-building etc.)
  • Sectoral (e-commerce, motor industry, luxury industry etc.)

The group’s CRM solutions (strategy, media, data) are provided by some 2,000 workstations in 7 Web Call Centers, in France and overseas (Mauritius and the Caribbean).

Key figures

2000 workstations
7 sites
75 % of the workforce has permanent contracts
Less than 7.5% staff turnover
70% of our business is in mainland France and 30% in overseas departments or abroad
Over 20 million incoming calls
Over 40 million outgoing calls
95% client loyalty

History

2000:
Foundation of EURO CRM.

2002:
Launch of the site in Troyes, Aube.

2004:
Launch of the international site in Moka, Mauritius.

2005:
Launch of the 3rd contact center in Chauny, Aisne.

2007:
Acquisition of a 4th contact center for customer services in Guadeloupe. Launch of a 5th web call center in Alençon, Orne.

2009:
Adoption of EURO CRM Impact, the group’s sustainable development strategic plan. Signature of diversity charter in March.

2011:
Awarded the ALRS label (Association for the promotion of corporate social responsibility).
Obtained ORIAS accreditation (Register of insurance intermediaries).

2012:
EURO CRM decides to seek NF certification for its Customer Care Center.
Became a member of PACITEL.
Launch of the 6th contact center in Ebene, Mauritius.
Launch of the 7th contact center in Lisieux, Normandy.