Real-estate and housing

Issues:

In the last few years, this sector has undergone structural change that has urged real estate companies to take new approaches such as the implementation of marketing strategies and above all adopt a more offensive approach to sales. Services are becoming more individual, more personalised so as to fulfil client expectations. Real estate companies need to focus their efforts on strengthening their expertise and on improving customer relations.

This field demands a close customer relationship based on trust. Customers must feel guided, understood, advised and reassured. At EURO CRM we offer bespoke solutions so you live up to your customers’ expectations. We make the most of customer relations by creating value and generating a positive customer experience because we know that customers play a fundamental role in attracting other customers by recommended your brand.

EURO CRM focuses on communication, listening to customers and monitoring the business-customer relationship so as to be on hand when they need help. We offer our real estate clients innovative, interactive, bespoke, multichannel solutions.

Means employed:

  • A selective recruitment procedure pinpointing candidates suitable for your requirements
  • We know your field, your business and your tools as well as you do.
  • Monitoring of customer purchase cycle
  • Mastering the legal environment
  • Flexible organisation
  • Information system expertise (database, reports…)

Examples of our work:

Acquisition and sales campaigns (file qualification, appointments, lead detection), customer services, handling online advertisement publication, loyalty-building campaigns, satisfaction surveys etc…