Automobile sector

Issues:

The whole automobile industry (manufacturers, parts manufacturers, distributors) operates in a very competitive environment. Industry players are confronted with challenges due to globalisation, performance enhancing and low-cost companies. Businesses need to strengthen their customer relations in order to stand out. In this sector, customers buy for a reason and EURO CRM reinforces this feeling using centralised customer-business interaction records.

EURO CRM has top level customer relations experts with in-depth knowledge of the automobile industry who know the tools of our trade inside out. We offer win-over and loyalty solutions that generate a strong, long-lasting relationship with customers by increasing the amount of trust they place in your company.

Means employed:

  • A selective recruitment procedure pinpointing candidates suitable for your requirements
  • Flexible organisation
  • Onshore and offshore solutions
  • 24/7 Multichannel solution
  • Information system expertise (database, reports…)

Examples of our work:

Acquisition and sales campaigns (lead generation, increased footprint in showrooms, validation and confirmation of appointments, diary updates), loyalty-building campaigns, satisfaction surveys, customer reactivation…