Tourism / Leisure

Issues:

Tourism and leisure experts know that holidays are a sensitive issue because customers invest a lot in their holidays and are very demanding about the quality and precision of the information they receive. Indeed, this market is highly competitive and prices are being forced downwards. The internet channel has also completely changed the market structure. EURO CRM offers demanding customers flexible, adaptable, efficient solutions that fulfil their requirements.

This field demands a close customer relationship based on trust. Customers must feel guided, understood, advised and reassured. EURO CRM covers all these demands and makes the most of every single customer contact to create value by generating a positive client experience.

EURO CRM offers multichannel, interactive, personalised solutions to all tourism and leisure specialists (online travel agencies, tour operators, airline companies and the leisure industry).

Means employed:

  • A selective recruitment procedure pinpointing candidates with a sense of service and aptitude for advising
  • Training and honing skills
  • Special teams available 24/7
  • Multilingual skills on both onshore and offshore sites
  • Legal and regulatory intelligence concerning the marketing of tourist products (contrasts, insurance)

Examples of our work:

Acquisition and sales campaigns (information team, booking), customer services (claims, cancellations), loyalty campaigns, satisfaction surveys, content moderation etc…