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Lisieux

History: Founded in 2012

Capacity: 200 HERMES.NET VOCALCOM workstations on 2 separate floors.

Accessibility:

Good transport links from Paris:

  • Motorway: 200km
  • Rail: 1h40mins from Paris Saint-Lazare

The building is accessible for persons with reduced mobility.

Opening hours:

7am to 10pm from Monday to Saturday
Possibility of 24/7 opening

Strong points:

  • High potential talent pool in the surrounding area with 160,000 inhabitants in the Pays d’Auge.
  • Dynamic, attractive urban fabric.
  • Excellent relations with the Pays de Loire and Lower Normandy regional councils, the Lisieux chamber of commerce and the departmental council.
  • Both sites located in Lower Normandy receive funds from the regional council for training (Customer relations advisor, average 470 hours training per new recruit).

Main fields of business: Media, Telecoms, Luxury, Test Laboratory for all sectors

Set up: EURO CRM has introduced effective tools and infrastructure. Activities and results are monitored in real time as all EURO CRM contact centers are linked via VPN.

All sites are linked via a monitoring system with:

  • Long-distance listening-in
  • Video conferencing
  • Access to online report system (VPN)


Our sites are organised to encourage quick action and adaptability.