Media

MOVING TOWARDS INCLUSION LE CHEMIN VERS L’INSERTION – SEPTEMBER 2014
MOVING TOWARDS INCLUSION LE CHEMIN VERS L’INSERTION – SEPTEMBER 2014
EURO CRM striving for workplace inclusion. As well as employing disabled persons, Euro CRM works hard to improve working conditions and contributes to promoting diversity in its operations both in France and abroad.
ECONOMIEMATIN.FR – APRIL 2014
ECONOMIEMATIN.FR – APRIL 2014
Social responsibility is a sign of competitiveness. More and more companies are including social and environmental aspects in their strategies. Financial performance is no longer the sole indicator of performance. In today’s businesses, ethics and a caring attitude are considered key to overall success. Just like a financial audit, the social performance indicator measures a company’s efficiency.
LE CERCLE LESECHOS.FR – APRIL 2014
LE CERCLE LESECHOS.FR – APRIL 2014
Customer relations in the digital age... The digital age and the development of e-commerce and e-services has transformed relations between brands and consumers. Awareness, consideration and spontaneity are the new markers of a relationship based on discussion and even co-production.
L’OPINION – JANUARY 2014
L’OPINION – JANUARY 2014
The French version of Mittelstand. Less well-known than multinationals, less cared for than SMEs, companies of intermediate size form the backbone of France’s growth. Many experts see these often family-owned companies as key to an economic upturn, playing a major role in fighting unemployment.
MOVING TOWARDS INCLUSION LE CHEMIN VERS L’INSERTION – DECEMBER 2013
MOVING TOWARDS INCLUSION LE CHEMIN VERS L’INSERTION – DECEMBER 2013
EURO CRM, a leader in distance customer relations, has operations in France (in Troyes, Chauny, Alençon and Lisieux) and abroad (Mauritius and the Caribbean). Two new sites opened in 2012 in Lisieux and Ebène, proof that the company is pursuing its growth curve. Euro CRM is walking the walk, taking concrete steps to include disabled employees in the workforce.
RELATIONCLIENTMAG.FR – SEPTEMBER 2013
RELATIONCLIENTMAG.FR – SEPTEMBER 2013
In our increasingly competitive markets, customer loyalty is as important as increasing market share. Improving customer service has become a major issue and a key element in a company’s growth and long-term strategy.
ECONOMIEMATIN.FR – MAY 2013
ECONOMIEMATIN.FR – MAY 2013
Don’t rein in a sector that creates jobs! The government proposes to give legal status to the Pacitel system in a white paper on consumption soon to be examined in parliament.
L’EXPANSION – APRIL 2013
L’EXPANSION – APRIL 2013
Customer relations in the third millennium. The customer experience of the future is already being researched. Staff who encounter customers on a day-to-day basis are involved in the process so as not to lose sight of grassroots.
BFM BUSINESS – APRIL 2013
BFM BUSINESS – APRIL 2013
Current trend: Women’s networks, presented by: Pia Heitz Casanova, CEO of Euro CRM, Aline Aubertin, chairwoman of “femmes ingénieurs” and Agnès Bricard, chairwoman of “femmes diplômées d'expertise comptable”, interviewed by Aurélie Blonde and Karine Vergniol, in Paris est à vous, on BFM Business.
RELATIONCLIENTMAG.FR – JANUARY 2013
RELATIONCLIENTMAG.FR – JANUARY 2013
The comprising approach that we now all use in our day-to-day business has become the national norm. Companies and unions seek to safeguard employment while introducing an element of flexibility so as to be able to respond to market changes in a continually difficult economic climate.
LECERCLE.LESECHOS.FR – JANUARY 2013
LECERCLE.LESECHOS.FR – JANUARY 2013
LE CERCLE. by Pia Heitz Casanova - After decades of social antagonism, the comprising approach that we now all use in our day-to-day business has become the national norm
ECONOMIEMATIN.FR – DECEMBER 2012
ECONOMIEMATIN.FR – DECEMBER 2012
Offshore operations are often wrongly presented as a means of tax evasion and money laundering. Nothing could be further from the truth. Companies with offshore locations seek to optimise resources to enhance growth and create local jobs.
RELATIONCLIENTMAG.FR – NOVEMBER 2012
RELATIONCLIENTMAG.FR – NOVEMBER 2012
EURO CRM has opened an innovation laboratory. The customer relations specialist has set up a department entirely devoted to innovation: new campaigns, new channels and new methodologies.
Les Echos – October 2012
Les Echos – October 2012
Mauritius demonstrates another meaning of “offshore”. If the gain in productivity obtained offshore means investing more in technology and human resources in France, then it’s a good thing. That’s the message from Pia Heitz Casanova, CEO of CRM France and EURO CRM Mauritius Ltd. The group, which covers all fields of customer relations, has adopted an industrial type business model with high value-added operations in France and other, low-cost operations located overseas.
GRAND PARIS, BFM BUSINESS – AUGUST 2012
GRAND PARIS, BFM BUSINESS – AUGUST 2012
TV interview on direct from the MEDEF summer school on the topic : moral high among businesses in the Paris region? Jérôme Dubus, MEDEF delegate for the Paris region and Pia Casanova, CEO of EURO CRM Group.
CB News May 2012
CB News May 2012
In the past year, Pia Casanova, CEO of EURO CRM (2,000 employees and a turnover of some 40 million Euros), has been introduced to personal branding and media training. She has swapped her all-purpose outfits for a trendier style, with well-cut designer jeans, light make-up and stylish little tops.
Moving towards inclusion – May July 2012
Moving towards inclusion – May July 2012
We were awarded with Social Responsibility label, which is clearly indicates our social commitment to our employees and customers. An HR policy on handicap can only work with the support of motivated employees who get involved in the programme and understand its importance. That why this year we are focusing our efforts on raising employee awareness of the fact that disability affects us all...
OuestFrance-Entreprises.fr – July 2012
OuestFrance-Entreprises.fr – July 2012
Alençon. Euro CRM will be able to create 50 jobs in 2013. The Alençon urban community (Orne, Normandy) will be contributing €300,000 to a new building to cater for the expansion of the call center.
Les echos – June 2012
Les echos – June 2012
EURO CRM polishes up the call center image. The group, which plans to increase its workforce to 2,000 within the coming year, distinguishes itself thanks to its staff training and skills.
L’Express – March 2012
L’Express – March 2012
France is world champion. Foreigners arriving at Roissy Charles de Gaulle airport reportedly have a pitiful opinion of the Parisian airport. As for taxi drivers, they are notorious for their impoliteness Myth or reality? Strange then that France should be world champion in customer services, especially where contact centers software is concerned.
France 3 Basse Normandie Cet article contient une vidéo
France 3 Basse Normandie
The new call center in Lisieux is to open in September in a building that formerly housed France Télécom-Orange’s invoicing and tax collection center. The local chamber of commerce purchased the 1,800m² premises located on a business park in Lisieux. The building is undergoing refurbishment, for which the chamber is footing the bill, and will be ready by September. Cost of investment: 2.3 million Euros Christian Fougeray, chairman of the the Pays d’Auge chamber of commerce declared that it was an opportunity that could not be passed up.
L’éclair, CCIT d’Alençon – February 2012
L’éclair, CCIT d’Alençon – February 2012
EURO CRM, a human-sized company. Our job is to put people in contact with each other to solve problems and give advice etc. The men and women who make up our company are our main asset, our strength. Our success depends on our ability to attract the right staff and to keep them. Our HR policy focuses on a caring management style.
Le Journal de l’Automobile – January 2012
Le Journal de l’Automobile – January 2012
The company helps major French businesses with their win-over and loyalty campaigns. Above all, it defends good practices, methods that boost their clients’ image and reflect well on the field as a whole.
TF1 evening news – September 2011
TF1 evening news – September 2011
Pacitel, or how to counter cold callers. Last Tuesday, the government and several federations launched a special list to counter cold callers. Register on Pacitel.fr and say goodbye to unwanted telephone calls. The site is already a success.