The entire customer-business interaction is recorded within our integrated, coherent multichannel system

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The telephone, a contact medium enabling in-depth discussion within a direct, human relationship

  • Use of geomarketing to target calls
  • Guaranteed profitability and efficiency
  • Incoming call campaigns
  • Outgoing call campaigns
  • Implementation of specific tracking indicators
  • Identification and understanding of customer needs and levers to satisfaction

« By externalizing your calls, you can assess the profitability of your operations by optimizing your customer segmentation, improving your sales performance and improving your cost per contact »

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Web-call-back and click-to-call tools can boost your e-business strategy and render your e-relations interactive

  • Optimising client interaction
  • Contact the client easily
  • Getting to know your customers/prospects better
  • Customers can decide when they want to be called back
  • Humanising the website
  • Optimising advice

« Web-Call-Back and Click-to-Call considerably improve your chances of winning new customers. Your conversion rate will thank you! »

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Email is a very popular channel used in certain phases of the customer life cycle

  • Language proficiency
  • E-mail management
  • Personalised messages
  • An economic solution
  • Available 24/7
  • Sorting incoming emails
  • Quick, coherent responses

« Considerably reduce your handling costs with no loss of quality with our offshore service. Our operators are proficient in French »

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Chat systems provide real time interaction and are an efficient alternative to the telephone

  • Getting to know your customers/prospects better
  • An economic solution. Manage several contacts at the same time
  • Personalised service
  • Personalised products and services according to customer profile and behaviour
  • Available 24/7
  • Non-intrusive means of communication
  • Instant
  • A reassuring human presence

« Efficient, reassuring human interactivity helps improve the conversion rate »

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SMS is immediate and responsive and as such improves customer relations

  • An economic solution
  • An informative, non-intrusive means of communication
  • Read rates are close to 100%
  • Mobility
  • Availability

« Interactivity is improved and customers can be reached wherever they are »

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Internet, a tool for expression, discussion and information... now with improved protection

  • High quality community areas
  • A 2.0 friendly area
  • Available 24/7
  • Regular reports
  • Maintain your e-reputation

We work with :

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Traditional mail is still appreciated and used by a large number of customers...

  • Excellent language proficiency
  • Quick response
  • Handling costs kept under control
  • Personalised letters

« We take care of the whole process, from receiving incoming mail to sending outgoing mail. »