Back-Office Operations

The asynchronous acts we handle take account of the various services we offer, such as confirming appointments, updating customer accounts, orders and bookings, form filling and coupons etc.

When you outsource your call centre operations to Euro CRM, we perform back-office operations so that calls are handled within the allotted time and service quality is guaranteed.

Our expertise in Back-Office Operations

  • Reception of documents
  • Scanning and indexing of paperwork.
  • Handling and data-entry
  • Post data-entry checks
  • Archiving documents

To undertake your back-office operations, we implement specific procedures and adopt a set up that includes checking procedures and escalation of complex operations. Our recruitment and training procedures focus on continuous improvement of our service quality.

Find out more about our other customer relations management services:

Up-selling and Cross-selling, Customer Services Management, Technical assistance, Hotline Management, Crisis Management

We also offer other solutions to improve customer relations:
Winning new customers
Outsourcing customer relations
Implementing loyalty and customer retention campaigns
Gauging customer satisfaction