Crisis management

We also offer a crisis management service to respond quickly and efficiently to customer enquiries. Our specially-trained staff are skilled communicators who know how to pass on your company values. Our crisis management team can handle your problems within the allotted time frame.

Our expertise in Crisis management

  • Implementation of human and technical resources,
  • Long opening hours and flexible operations to deal with calls efficiently, even at peak times,
  • Permanent on-call system,
  • Customer hierarchy,
  • Targeting information with a multi-channel system
  • Implementation of an IVR with emergency or special number.

Find out more about our other customer relations management services:

Up-selling and Cross-selling, Customer Services Management, Technical assistance, Hotline Management, Back-office Operations

We also offer other solutions to improve customer relations:
Winning new customers
Outsourcing customer relations
Implementing loyalty and customer retention campaigns
Gauging customer satisfaction