Customer services management

In today’s highly competitive markets, in which products are very similar and customers better informed and more demanding than ever, customer service is a key element in operational performance.

As Customer Services Management experts, we at Euro CRM help each of our customers by adapting our organisation and methodology to suit their specific needs. We focus on operational excellence and continually seek to optimise our customer services operations.

Our expertise in Customer Services Management – consumer services

We examine every client issue and put forward high value added solutions based on:

  • Extensive experience in dealing with customers: Activation, invoicing, claims, contract modification, reminders via inbound calls, multichannel and asynchronous operations.
  • Flexible operations and extra staffing readily available when necessary,
  • A high-quality service that matches pre-agreed indicators
  • Modern technology for functions and call queueing system, flow monitoring, resource distribution and workforce monitoring.
  • Industrial operations that respond to variations in flow, in France, abroad or a combination to keep costs to a minimum,
  • Experienced staff who fulfil customer demands in terms of service quality, waiting time and availability.

Find out more about our other customer relations management services:

Up-Selling and Cross-Selling, Technical assistance, Hotline Management, Back-Office Operations, Crisis Management

We also offer other solutions to improve customer relations:
Winning new customers
Outsourcing customer relations
Implementing loyalty and customer retention campaigns
Gauging customer satisfaction