Technical assistance, After-Sales Service, Hotline

We can handle your Technical assistance, After-Sales Service and Hotline. To do so, we recruit and train expert staff, some of whom work exclusively for key accounts. The aim of our call centre is to provide your customers with efficient technical support. To improve your Customer relations, we offer:

  • Long opening hours and flexible operations to deal with calls efficiently, even at peak times,
  • Continuous improvement in terms of working methods, tools and procedures to minimise resolution times and improve quality.
  • Detailed progress report for each incident,
  • Made-to-measure intranet tools

Our expertise in Technical assistance, hotline management and After-Sales Service

Our technical assistance, after-sales and hotline management services include:

  • Taking messages via all communication channels,
  • Logging incidents,
  • Qualifying and handling incidents,
  • Diagnosis and hierarchical escalation,
  • Appointment management,
  • Management of technical interventions,
  • Keeping customers updated on progress via the most suitable communication channels,

We can help you throughout your project, implementing customer relation services that will add value to your business and solve your organisational problems (web services, bespoke software etc.). We can set up secure interconnections with our your in-house information systems.

Find out more about our other customer relations management services:

Upselling and Cross-selling, Customer Services Management, Back-Office Operations, Crisis Management

We also offer other solutions to improve customer relations:
Winning new customers
Outsourcing customer relations
Implementing loyalty and customer retention campaigns
Gauging customer satisfaction