Telesales and Telemarketing
The success of telesales and telemarketing campaigns hinges on the sales pitch and expertise in analysing, understanding and responding to client needs.
We have renowned expertise in telesales and as an outsourcer in France and abroad. We handle over 13 million incoming and over 6 million outgoing calls and provide client-specific teams who have a feel for customer contact and are expert in sales techniques. As market leader, our successful sales performance stems from:
- Hiring the best telesales staff,
- Specific recruitment procedures,
- A training programme based on honing skills and aiming for excellence
- Staff loyalty.
Our expertise in telesales and telemarketing
Launching new products and services, opening client accounts, highlighting promotions, distributing targeted information, telecanvassing etc. are all the sort of telemarketing campaigns that we carry out on behalf of our BtoB and BtoC clients.
- Expanding use – winning new BtoB and BtoC customers
- Lead gathering
- Traffic generation
- Up-selling / Cross-selling
- Appointment management
- Order and booking management
- Multi-channel sales (telephone, co-browsing etc.)
The EURO CRM telemarketing centre focuses on building a trusting relationship with customers and listening to their needs. We do all we can to improve your transformation rate and customer satisfaction. In fact, we go even further with EURO CRM LE LAB, our research centre. We test and confirm campaign performance by experimenting action plans and improving our sales performance.
More about our acquisition services:
Data qualification , Appointments, Managing orders and bookings
We also offer other solutions to improve customer relations:
Winning new customers
Outsourcing customer relations
Implementing loyalty and customer retention campaigns
Gauging customer satisfaction